What do you do when an electrical appliance gives up the ghost? The European Commission has proposed new consumer rights on the subject of the “right to repair”, aimed at making repairs easier, more affordable and more environmentally friendly.
WHAT IS IT ABOUT?
The right to repair allows consumers to have faulty appliances repaired at low cost once the statutory warranty has expired. It covers a wide range of products, from tablets and smartphones to household appliances such as washing machines and dishwashers. Manufacturers are obliged to provide transparent information about repair services, including the estimated cost of common repairs.
WHY DOES IT MATTER?
The new directive not only supports environmental protection, it also sends a strong signal to companies to pursue sustainable business models. By encouraging repairs, the aim is to reduce unnecessary waste and the squandering of valuable resources.
In addition to the new legal rules, EU member states are promoting repairs through measures such as repair vouchers or repair funds. Some of these are supported with EU money, which means consumers can receive financial help towards repairs.
THE REPAIR BONUS
The repair bonus offers a financial incentive to repair electrical and electronic appliances. Private individuals have been able to apply for it since April 2022. It covers up to 50% of the repair costs and/or up to €30 for a cost estimate. The bonus is transferred to your bank account once the repair is complete. Because demand is high, this currently takes 6 to 8 weeks. By using the bonus, consumers can not only save money but also help reduce electronic waste and protect natural resources. Local trade businesses are strengthened and jobs are created too.
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